How is Loopin different from a call-answering service?
Loopin is built around staged trust. You can start in listen-only mode (capture, transcript, summary), prove value on real calls, then enable AI answering later. Most alternatives ask you to hand over calls from day one.
What's the difference between Echo and Pilot?
Echo is passive -- your AI listens to every call and sends you a summary, but never picks up the phone. You stay in full control. Pilot turns on AI answering: it greets callers, qualifies leads, books appointments, and handles overflow 24/7.
Do I need to change my existing phone number?
No. You get a free Loopin number that either forwards to your mobile or becomes your main business line -- your choice. Setup takes under 5 minutes.
Can I start on Echo and upgrade later?
Yes, and that's exactly how most customers use Loopin. Echo lets you see how Loopin works on your real calls before you trust it to answer. Upgrading to Pilot is one click.
Is there a contract or lock-in?
Monthly plans cancel anytime. Annual plans are billed once upfront and save you 20% -- roughly two months free.
What does the Concierge receptionist actually do?
A real receptionist answers your calls in your business's name, handles complex or sensitive conversations, books jobs, and escalates urgent calls directly to you. All interactions are logged in Loopin automatically.
Not sure where to start?
Start on Echo for free, then upgrade when you are ready for AI answering and team-scale call handling.